Because you are registered with the practice, not an individual doctor, you can make an appointment with any of our GPs. You may not always be able to see your usual doctor if an appointment with them is not available. Please don’t be worried if you need to see a doctor who is new to you. Our patient survey showed that 80% of patients who saw a doctor that was new to them rated their appointment as good or very good.
We reserve a number of appointments for SAME DAY EMERGENCIES, so if your condition means you need to see a health professional urgently, please call as early in the morning as you can, and help us by being prepared to tell the receptionist a bit about the problem so that they can make sure you receive the most appropriate support.
You may receive a return phone call from a doctor or one of our nurse practitioners or our Paramedic Practitioner. Nurse practitioners and Paramedic practitioners are trained to assess, diagnose and manage a wide range of conditions, and can prescribe for most common illnesses. You may be asked to come in to the surgery for an appointment, or we may recommend you take a different route to give you the quickest and most appropriate help with your problem. Many of our patients find this quick response by telephone convenient and effective.
If you cannot keep your appointment please let us know as soon as possible. Every week, appointments are wasted when patients fail to attend, and this uses up NHS resources. If you let us know in advance, someone else can be given your appointment time.
You can cancel an appointment 24 hrs a day by telephoning 01253 – 953950 and choosing option 1 to leave a message. We recommend you add the Surgery’s number into your mobile phone contacts.
If you have registered with Patient Access, (by clicking this link to go to the Patient Access website)
Patient Access is also available as an app – just search the app store for Emis Patient Access.
If you have made your appointment on My GP you can cancel via the app.