Highfield Surgery South Shore Primary Care Centre Lytham Road Blackpool FY4 1TJ
Tel: 01253 953950
If you need to post anything to the surgery, the postal address is: Highfield Surgery, South Shore Primary Care Centre, Lytham Road, Blackpool FY4 1TJ.
You can telephone the surgery during our opening hours on: 01253 953950. Our phone lines are open from 8am until 6.30pm Monday, Thursday & Friday. Tuesday & Wednesday 8am until 7.30pm.
If you need an urgent appointment, please call as early as possible in the morning, and in any case before 10.30am. You should expect a short wait in a queue, as this is our busiest time.
If you wish to cancel an appointment, you can call at any time: select Option 1, and leave a message. We are always grateful to patients who let us know if they cannot attend, so we can release appointment slots to other patients.
If your enquiry is not urgent, you will find our phone lines are often less busy during the early evening so this is a better time to ring for routine enquiries.
We deal with test results after 2pm each day.
We ask that you order repeat prescriptions using the online Patient Access system, or by leaving a completed repeat prescription form in the box at reception. However, if you have a question about a prescription, you can call our prescription line which is on: 01253 957640 between 10am and 1pm each weekday.
If you have been asked to leave in a sample, you will find a box for this purpose at the end of the reception counter. Don’t forget to mark the sample with your name, if it is not already written on the container. If you have been asked to provide a sample in a large container, please hand it to the receptionist. You can put the container in a carrier bag for modesty if you prefer.
We encourage patients to make use of the phone to speak to the doctors. You can usually leave a message and the doctor will return your call. Wherever possible please tell the receptionist the nature of your call, since many of the doctors work part-time and there may be a delay in calling you back.
We never leave confidential patient information on telephone messages. If the surgery has information for you, even if it is only a negative test result, we will leave a message asking you to phone in. The person who leaves the message will have left a note on our system to say what the call was for.
We are not able to enter into correspondence via email. This is for patient confidentiality reasons.